Frequently Asked Questions
WHICH ITEMS ARE RETURNABLE?
All Viet Nam returns and exchanges are free within 21 days of receipt. Please note: only items that are unworn, unwashed, unaltered, free of stains and odors, and have their original tags affixed with be eligible for return or exchange.
WHICH ITEMS ARE NON-RETURNABLE?
Sale Off items or items marked as final sale are non-returnable.
DO I HAVE TO PAY FOR RETURN SHIPPING?
We’ve got you covered. Our return-process is simple and free. Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email. Your shipping label is valid at VNPost for 28 days from the date you requested your return.
HOW DO I RETURN ITEMS FROM MULTIPLE ORDERS?
Please create a separate return for each order to ensure that you are refunded properly.
HOW SOON WILL I GET MY REFUND?
Refunds are issued to your original form of payment after your return is received at our warehouse. We’ll notify you via email once we have processed your return and issued a refund. Please allow 1 to 3 business days for the refund to appear on your bank statement once we have processed the return.
WHAT HAPPENS IF I USED COMMON CLUB CREDIT ON MY ORDER?
If you used Common Club credit on your order, you will be refunded for the amount of credit within 24 hours after your return is delivered.
WHAT IS YOUR EXCHANGE POLICY?
We accept exchanges of equal value on the same style originally purchased. If you want to exchange for a different style, please start a return and use your Instant Credit voucher to place a new order.
WHAT IS AN INSTANT CREDIT VOUCHER?
Once your return is initiated, we will issue a temporary voucher equal to the value of your return. This gives you the option to place a new order right away while your return is on its way back to us.
WHAT IF I DON’T USE MY INSTANT CREDIT VOUCHER?
Once we receive your returned item(s), we will transfer the balance of your instant voucher to the original payment method. If you did not use any of the voucher, you will receive a full refund to your original form of payment, equal to the amount of the return.
DO YOU ACCEPT RETURNS OR EXCHANGES FROM KIND SUPPLY CO. STOCKISTS?
We only accept returns for items purchased on kindsupply-c.com. All returns and exchanges purchased from our stockist partners must be returned at their location of purchase.
HAVING TROUBLE WITH YOUR RETURN?
Please reach out to us at firstname.lastname@example.org and we’ll help you out right away.